AZ Company Driver / Gordon Food Service
- Workday is typically 10-14 hours, 4 or 5 day work week.
- Weekend work is required. This could be Saturday or Sunday, or both.
- Some shifts are Friday to Monday.
- Day Shift – approximate start time between 3:00am and 5:00am.
- Night Shift – approximate start time between 3:00pm and 5:00pm.
- GFS delivers 7 days a week. It will be necessary to be available to work ALL Statutory holidays. That does not mean that you will be scheduled for all of them.
- Shifts vary and depend on availability at time of hire.
- 3-4 weeks of training with multiple veteran drivers
- $23.46/hour base rate for duration of training.
- After training formula pay will commence. Formula pay is based on a standard route base rate, plus supplements for mileage, weight, value and stops.
- Additional Services paid extra.
- Comprehensive benefits and company-match RRSP
- Average annual salary for a new driver is between $60K-$70K
- Escalating base hourly rate for spare work is as follows:
- Less than 3 years – $23.46
- After 3 years- $25.49
- After 5 years- $27.57
- All Gordon Food Service Sales Service Representatives are issued uniforms yearly which are to be worn every workday and kept clean.
- Gordon Food Service also issues credits annually that can be used towards uniforms and/or safety footwear.
Unique aspects of the job:
- Balancing the demands for speed, accuracy, safety, fuel efficiency, and world-class customer service.
- This position is approximately 30% driving and 70% physical labour.
- Physically, Sales Service Representatives are required to be able to lift 60-90 lbs. Use of hand cart/dolly to move product up and down truck ramps.
- Variation of conditions from weather, load quantity and quality and maintaining personal health and fitness.
- Must be able to effectively drive manual transmission vehicles.
- Completing other tasks as assigned by Supervisors
Greatest Rewards of the Job:
- Knowing that GFS is setting the standard in the industry for accuracy, on-time deliveries and customer service.
- Knowing that what we do is helping our customers succeed in their business.
- Working for a company who genuinely cares for their people.
- Staying in great physical shape
- Various perks (discount programs, bulk food purchases, awards, tuition reimbursement)
- Satisfaction of being challenged daily and doing the job well.
- Getting feedback from your customers and supervisors on your performance
How a day starts:
- Know your scheduled time of departure.
- Get paperwork prepared and gather as much information as possible to anticipate the needs of your day.
- Get keys for equipment/keys for “key drop accounts”
- Sign out company equipment (e.g. hand carts)
- Make certain you have all necessary maps and directions before leaving.
- Stretching exercises.
- Conduct pre-trip inspection on equipment. Make sure you have flashlight.
How the balance of the day goes:
- Anticipate approximately 15 daily stops, 7,000 kgs. delivered and $30,000 worth of product. (Routes can vary in difficulty and value)
- 10 hour day/more when first starting out.
- Wide-variety of stops: Restaurants, Hospitals, Nursing Homes, Schools, Colleges, Feeding Programs, Country and Fraternal Clubs, Grocery Stores, Vending and Catering etc.
- Possible back-haul.
- Keep safety number one in work habits and driving.
What occurs at the end of the day:
- Post trip inspection.
- Driver register and paperwork up to date.
- Park and plug in trailor if needed.
- Place credit returns in return trailer with the appropriate paperwork completed or bring back to the warehouse if you are in Milton Distribution Center.
- Return two-wheeler.
- Finish all paperwork before leaving for the day.
- Return all keys.
- Check next day’s schedule and duties and clarify any questions.
- Check voicemail before leaving/ check with supervisor for any changes or information.
Observations That Contribute to A Sales Service Representative Being Successful
- Having a consistently positive attitude.
- Personal investment in the training that’s provided.
- Personal desire to succeed
- Being a “people-oriented” person who enjoys the customer interactions but also knows when to disengage from the customer to meet your time-management needs.
- Communicating, having a team spirit, and taking an active interest in helping others to be successful.
- Strong work ethic.
- Being able to deal with change positively.
- Must be dressed in a GFS uniform that is clean and in good condition daily.
Observations That Contribute to A sales Service Representative Not Being Successful:
- Not having a positive attitude and constantly complaining.
- Not a team player – looking out for only yourself.
- Poor communication skills
- Not able to manage the paperwork or computer data-entry work.
- Alienates the customers.
- Not a good planner – cannot keep up with the demands of pace, accuracy.
- Not self-motivated.
- Poor safety habits and a disregard for rules and laws.
- Wearing non-GFS logo hats, shirts, etc. while servicing GFS customers.